Epic E-Bike Repair

I had a great experience with Brooks at Epic E-Bike when my fairly new but well used Rad Rover 6 fat tire suddenly stopped supplying power. Brooks came right out in his van and was very sure about the problem ( burned out controller). He reassured me about the Rad company and told me how to report the issue to them for warranty coverage. Bike was fixed and back to me on the weekend. Brooks even did some extra work at no charge. He is very knowledgeable about e-bikes and gets things done fast and for a reasonable price.

I found Brooke’s business with a simple Google search on who can repair an old Stromer ST2. His business came up and on a Sunday at 3pm he picked up the call and was very welcoming. Basically it’s a hand me down Stromer that is spitting out some errors despite buying a new battery. He spent almost 15 minutes on the phone with me giving free advice on what I can try to do to troubleshoot before having to throw the towel in to get the bike inspected and diagnosed in person. The interaction was great and Brooke seemed very knowledgeable and was able to identify the bike perfectly over the phone. Without a doubt businesses like this deserve praise and recognition in our San Diego small business economy. I can’t even bother thinking about other bike shops in San Diego and I will 100% consider doing business with Brooke because he genuinely cared to help me and his extensive knowledge with ebikes is high value alone.

I’m so glad my friend referred me to this bike repair. Brooke was so cool and took his time to make sure my bike was safe. He also came and picked up bike for me. I wish I would have found him sooner as I overspent with other bike repair people. I can’t say enough great things about him! Thanks so much

Amazing customer service & quick turnaround time! So glad we found this company. Brooks is a solid guy and does great work!

Excellent service! I have tried out a lot of repair places, and this is definitely the best. I have a Bunch bike and we use our bike daily. This is the only guy that seems to know how to properly take care of Bunch bikes. Having a great ebike repair place is gold, and this is definitely that.

Brooks was fast, knowledgeable, and affordable. He will pick up and return bike to your home, which is so convenient! We will definitely continue to use him for all our Ebike needs.

Alert to all e-bike owners!! If you experience an issues with your bike, the place to call is EPIC E-Bike Repair! My RadRunner Plus e-bike pedal assist wouldn’t engage even though the battery was full. Brooks walked us through all the diagnostic steps and we were able to make the bike work perfectly. He was extremely patient and kind during the whole process. I couldn’t recommend him more. Thank you Epic for your excellent trustworthy customer service!

Epic was incredible . My stock brakes on my Addmotor ETrike were shot in less than a year. Brooks put on hydraulic brakes and tuned it all up. It’s a smoother ride and easy to stop. 1000% more safe and more fun to ride and run my dogs.

Brooks is fantastic. Extremely responsive and informative and got our bikes to good as new (if not better)

My family had 3 e-bikes that were overdue for tuneups along with some issues. I was very impressed with his service since he picked up the e-bikes within 12 hours and 3 days later, he returned them as if they were brand new. Their pricing was reasonable as well.